Dear valued customer,
South Africans and the world are facing an unprecedented period with the ongoing spread of the Coronavirus (COVID-19). On Monday 23 March 2020, President Ramaphosa shared with the nation a comprehensive 21-day national lockdown plan, aimed at flattening the curve of infection. The national lockdown will begin on Thursday 26 March from 23:59, and last for three weeks, with only essential services continuing. With this in mind, I want to take this opportunity to share with you the measures Eastgate Shopping Centre is putting in place to ensure your safety and wellbeing at all times while visiting for essential services only.
In accordance with President Ramaphosa’s speech, grocery stores, pharmacies, banks and other essential industries will remain open during the 21-day national shutdown. Eastgate Shopping Centre’s essential tenants, trading hours and operating entrances during the lockdown are as per below:
Be on the lookout for any updates on our digital platforms:
Facebook: Eastgate Shopping Centre
With your health and safety as our number-one priority, we apply the highest standard of hygiene and cleanliness throughout Eastgate Shopping Centre. Following President Ramaphosa’s speech on Sunday 15 March, increased cleaning and hygiene protocols have been implemented, including increased frequency of cleaning cycles. Simultaneously, we have instructed all our retail partners to place the same stringent measures to ensure the safety of shoppers, tenants and staff. Information detailing the various additional precautionary measures have been displayed throughout the malls and on our social media channels, as a means to further educate all shoppers, tenants and employees.
With these new stringent measures in place, we have instructed all retail partners, including essential services tenants, to contact Centre Management immediately should they become aware of any confirmed cases of COVID-19. Centre Management will then work in tandem with the retail partner and relevant health authority to offer every support needed from communicating this to the public, tenants and employees, and additional deep cleaning within the centre.
As recommended by the World Health Organization and local health authorities, we remind customers to:
· Wash hands regularly, using soap and water, or hand sanitizer.
· Sneeze and cough into your arm only.
· Seek your doctor’s advice if you have flu-like symptoms.
· Avoid contact with anyone who displays cold and flu-like symptoms.
· While visiting the mall for essential services only, please remember to maintain a two-metre distance from other shoppers.
On the recommendation pertaining to social distancing and on the basis of the prohibition of large gatherings and events that draw crowds, we wish to advise you that events and activations that were due to be hosted at the mall have been cancelled and/or postponed with immediate effect.
For the coming three weeks, we will be adhering to the President’s national lockdown instructions, but let us all remember that the 21st Century has us all connected thanks to technology, and we remain connected and online daily. Please visit our social media channels for regular updates on essential services tenants and trading hours.
While we continue to operate in a responsible manner, any new directives from the Government will be communicated immediately to all stakeholders, shoppers, tenants, teams and communities via our social media channels.
Thank you for your support and patronage. We wish all our customers the very best during these difficult times. Together, we will get through this.
General Manager of Eastgate Shopping Centre